Your customers demand a seamless, real-time, and unified communication experience—and so do your employees. Building a stronger unified communication network will help you provide that.
Unified communications (UC) unify communication channels and platforms to enable effective and seamless information exchange and collaboration. UC tools like “find me/follow me,” unified messaging, and conference calling help boost productivity. Using these UC features, end-users can reduce repetitive tasks such as checking voicemails and forward calls to their personal devices when they are away from their desk phone. Remote and mobile workers can greatly benefit from these features as they can communicate anytime and anywhere.
Improved productivity is just one of the many benefits UC can bring to an enterprise. UC also helps reduce costs, handle calls and messages more effectively, and improve customer experience. No doubt, UC is one of the critical technologies every enterprise must have.
But how can you build a stronger UC network?
1. Analyze and Consult
Look at your organization’s current network infrastructure. What must be upgraded to cater to the current needs of the end-users and give them a unified, superior experience? What are the tools you need to transform or replace in your existing infrastructure? Answering these questions can be particularly difficult, costly, risky, and time-consuming if you lack a dedicated team for this. But building one can cost you a lot—from hiring, training, to sustaining the team.
It can be helpful to consult with a trusted UC services vendor who has the expertise you need to perform the needs analysis. Look to a third-party vendor who can guide you through from start to finish—from assessment, deployment, to management of your UC network. Hiring an experienced consultant allows you to focus on core business functions, reduce costs, and obtain on-demand resources.
2. Move to the Cloud
Cloud plays a critical role in unified communications. Cloud enables operational expenditure (OpEx)-based, scalable UC networks. For businesses, this means big savings because they can avoid investing in large capital offerings and escape from vendor lock-up. An Opex-based model allows businesses to pay only for what they have consumed depending on their present need, and then scale as their needs change.
Cloud helps enhance productivity and improve customer relationships. Cloud-based unified communications, the backbone of an enterprise’s Mobility strategy, allow end-users to be online and available 24x7.
Cloud-based unified communications ensures uptime and reliability by protecting your business’ voice during disasters. Cloud-based auto-attendants can take calls and provide information on your behalf, or you can remotely access business messages sent to your office mail using your personal device. These are just few of the benefits of leveraging cloud-based unified communications.
3. Constantly Manage and Upgrade
The unified communications needs of an enterprise change as the end-users’ needs change. You need to constantly upgrade the features of your UC network to keep pace with changing demands and to ensure security and compliance. You also need a mechanism to effectively leverage the information being generated by your UC network. The insights you can squeeze out of this large volume of data can help in decision making. To enable all this, you need to allocate sufficient resources to manage your UC network and infrastructure.
You can offload management of your enterprise’s UC system to a trusted UC expert service vendor instead of dedicating a separate team to do the job. Doing so will save you the additional expense, help you leverage the right expertise, and access the right technology.
When looking for a vendor, ensure that they can provide monitoring and management services that span infrastructure, platform, and application management. Look for a vendor that can offer advanced security event and threat management 24x7x365. Lastly, partnering with a vendor that offers performance, security, and compliance analytics services can bring competitive advantages to your enterprise.
Building a stronger unified communications network can help you provide a seamless, real-time, and unified communication experience to your team and customers. But this can be a very challenging and costly initiative. Partnering with a trusted UC services provider can help you accelerate needs analysis, deploy a cloud-based UC network, and manage the network, as well as all the data that flows in the network.